Lovebling.com continuously strives to offer its customers the highest quality of service. We stand behind the authenticity and quality of each item we sell. However, if you are not fully satisfied you may return it for a refund or exchanged, within 30 days, subject to the following conditions:
In order to be eligible for a full refund, all items must be returned, undamaged in the original boxes and with any original certificates. The product cannot have been altered in any way. Items received those that have been damaged or altered will not be refundable, unless authorized by a Lovebling representative. Any package missing the certificate(s) will be charged a $100.00 per original certificate with no exceptions.
Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping," this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If an item is refused the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.
Refunds will be given in the same way as payment was made. We will notify you of your refund via email once we have received and processed it. Refunds are processed within 3 business days of receipt.
Damaged or defective items may only be exchanged.
You can return unworn, unused items within 30 days of ship date for an exchange. Exchanges are only valid for the same item and the original packing slip is included with the returned damaged or defective item. We will send you the requested item at no shipping charge to you.
Please allow 5 business days after receipt in our warehouse for your exchange to be processed and shipped to you.
How to Return / Exchange:
- For return or exchange of an item please email us at firstname.lastname@example.org and note the reason for returning/exchanging the item. We will email you back for the return/exchange authorization code. Then you can prepare the item for mailing
- Please put all the original packaging in the box along with any diamond certificate and or the appraisal. For security purposes please do not put our full company name on the outside of the box. For company name please write AMG Inc. Enclose your packing slip with the item and ship to the following address: LB 650 South Hill Street Suite# 224, Los Angeles, CA 90014, United States of America
- The customer is responsible for all return freight charges, including duty and tax if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier and insured for the amount of the item. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable.
Lovebling.com is not responsible for any packages it does not receive or returns not submitted in accordance with these guidelines.
Items received after 30 days from date of receipt will not be accepted. Items noted, as special order must be sent back within 5 days. Final sale and/or Final-Sale items cannot be returned or exchanged. Additional exchange or re-stocking fees may apply